No I am not complaining about Entropia’s piss poor tt return haha.
Here’s what happened. Last week I deposited 350 USD, first time it failed, and tried a second time it failed again. This is from a credit card that has worked and I know it’s still working no issues. I contacted MA and a few days later they said that there sever failed to respond therefore the transactions failed. The two transactions will be reversed back to my bank account in a few days. A few days later the two transactions of 350 USD were both reversed to me from MA.
What is the problem you ask? Well I am Canadian and use a Canadian bank. When I first deposited 350 USD x 2 that failed, the amount of Canadian dollars or CAD were about 490 sCAD each (exchange rate of 1 USD to 0.70 CAD roughly). When the money was reversed back however the exchange rate was used as 1 USD to 0.75 CAD so roughly about 460 ish CAD x 2 were reversed back to my account.
So through no fault of my own, and the fault of their sever failure I am hit with the extra banking fee of about 50-60 ish CAD lost in the process. I do not think I should be responsible for it but I don’t think MA is going to do anything.
The actual exchange rate did not change that much in a few days, it is the bank that pretty much charges the extra. So in other words if anyone’s deposits fail and you get a reversion from MA, if your currency is not USD likely your local bank will do the same. So basically with every failed deposit due to MA’s server failure or whatever they call it be prepared to lose money even if they reverse it. And the chance of your currency vs USD appreciate enough in a few days to counteract the banking fee is very unlikely so you will almost never get more like some suggested above.
It does leave a bad taste in my mouth. I didn’t get what I wanted, spent time writing support tickets then lost money in the process. Oh well, what can ya do.
And to close it out, aside from my complaining, to add something constructive. I think the advice to people is when you deposit via credit card, probably try a small amount like 100 dollars max so this way you don’t lose as much if their server fails. I sure would not deposit more than 100 dollars at a time from now on.
USD/CAD xchange is always the same, bank commission are the cost…
check with your bank the reason for failure and ask for commission waive
… hint: i doubt they will give, post us in case you can have money from a bank
it will be more interesting than most of posts
To avoid bad / unnecessary conversion rates for deposits / withdraws, i asked for an USD account (national currency and eur accounts are base) from my bank, which was free, and to be able to deposit from that directly, i have asked for an additional debit card for that USD account so i can do purchases directly from it without conversions needed, but that cost like 10 eur per year.
Im sure your bank can do the same, and than you can avoid the same issue to happen again, whoever was responsible for it.
This is EF, thus can we deduct any logical conclusion from the equation.
I personally believe it ties back to the building of the pyramids, something is amiss and the line of succession is clear as day then whos fault it is :xdd: /s
Like marco said, it’s the conversion “fee” each way, usually 2-3%, sometimes more.
Best way to deposit money from Canada is to open a stock trading account, convert the money within there (only 1%), then transfer it back to a USD account and wire the USD to MA in Sweden. Fees in this case are almost none.
Wise dot com (formerly Transferwise) is the solution to exactly this problem. Only caveat is, they don’t let you do anything with crypto exchanges. For all other international transactions within the regulated framework, you may want to check it out.
To OP’s specific incidence, if it’s clear that the failure of a server under MindArk’s responsibility caused this loss, there should be plausible cause to ask for compensation. If it happened somewhere else, all companies I know of would invoke force majeure or some such wording but it can sometimes happen that they apply goodwill if asked nicely. The known excesses with fees for bounced checks or transfers a.o. on the American side is a thorny issue from European point of view, though. It’s like having to feed the crocs even if you want to help the customer.
Edit: There is also XETrade (xe.com), which is a Canadian company. I don’t know if this would work for withdrawals but most likely for deposits.
