Who's responsible for my losses?

[jambon]

You spent $350 USD you got $350 USD back, the value after that isn’t MAs problem. Blame the Canadian government and their reckless spending for poor dollar performance. The issue you’re describing is not unique to entropia either. This is one of the wonderful “benefits” to everything online being priced and billed in USD. It’s still the worlds reserve currency (for now…)

[Bestbg]

Thanks for the comments. As my depot and potential withdrawal gets bigger in the future I will get an USD account.

[AnosVoldigoad]

@Bestbg

The actual exchange rate did not change that much in a few days, it is the bank that pretty much charges the extra. So in other words if anyone’s deposits fail and you get a reversion from MA, if your currency is not USD likely your local bank will do the same. So basically with every failed deposit due to MA’s server failure or whatever they call it be prepared to lose money even if they reverse it. And the chance of your currency vs USD appreciate enough in a few days to counteract the banking fee is very unlikely so you will almost never get more like some suggested above.

It does leave a bad taste in my mouth. I didn’t get what I wanted, spent time writing support tickets then lost money in the process. Oh well, what can ya do.

And to close it out, aside from my complaining, to add something constructive. I think the advice to people is when you deposit via credit card, probably try a small amount like 100 dollars max so this way you don’t lose as much if their server fails. I sure would not deposit more than 100 dollars at a time from now on.

https://cdn.discordapp.com/attachments/180350702101463040/1092607491025682462/cad.PNG
The exchange rate tells otherwise lol.

He just got caught up at a bad time to be converting CAD.

[AnosVoldigoad]

@Msturlese

USD/CAD xchange is always the same, bank commission are the cost…
check with your bank the reason for failure and ask for commission waive
… hint: i doubt they will give, post us in case you can have money from a bank
it will be more interesting than most of posts

https://cdn.discordapp.com/attachments/180350702101463040/1092607491025682462/cad.PNG
Not the same lol

[halftoasted]

@Bestbg

. When I first deposited 350 USD x 2 that failed, the amount of Canadian dollars or CAD were about 490 sCAD each (exchange rate of 1 USD to 0.70 CAD roughly). When the money was reversed back however the exchange rate was used as 1 USD to 0.75 CAD so roughly about 460 ish CAD x 2 were reversed back to my account.

What do you guys think?

490$ in, 460$ out. Thats 93.87% return. MA system working as intended.

[San]

@jambon

You spent $350 USD you got $350 USD back, the value after that isn’t MAs problem. Blame the Canadian government and their reckless spending for poor dollar performance. The issue you’re describing is not unique to entropia either. This is one of the wonderful “benefits” to everything online being priced and billed in USD. It’s still the worlds reserve currency (for now…)

You do -not- get the same amount in USD back, that’s the problem. MA is not responsible for a moving currency exchange rate. But the extra fees would not have occurred but for the malfunction of some equipment, if that is the true cause. I don’t know how this might be treated in practice, since from European point of view such fees are a rip-off and many of us might not understand nor find it tolerable how these things work across the pond. But therein lies the plausible cause for asking about compensation, as a consequential damage. If there aren’t any aspects to the story which we haven’t been told, i.m.o. it would be best to resolve this amicably. Everything else will just blow it out of proportion.

[system]

All Canadian banks allow you to open a USD account for free. Transfer CAD to USD account at the banks exchange rate and save the fees. You can then tie it to your Visa/MC-Debit Card and use that to deposit or pay USD online.

Call your bank and tell them the situation, they will most likely refund you what’s missing. I’ve had them do it for me when I get charged unnecessary fees.

MA offers withdraws in CAD (and other currencies) but doesn’t offer deposits in other fiat currencies. They do accept crypto though.