Whats wrong with Support, Mining and Communication?

General
1

Hi community,

I don’t know what’s wrong with MindArk, Support, Socrates, or the others. But since support tickets go unanswered, nobody reacts on the official Discord, and DMs get ignored, I want to share these shitty mining returns with you all—hoping that one of the staff members finally wakes up.

I’ve attached a brief overview of the runs I’ve done. I go through around 25k+ bombs a month and easily run a cycle of 150k+ PED. I opened a ticket: CASE #461429.

The returns have dropped to under 85% of the TT value, which is pathetic. I know what I’m doing when I mine and I use the right tools; I don’t overlap my drops, I pay attention to every meter, and I have more than enough skills for this setup. I’m just fed up with getting zero feedback from Support. Since this issue is driving me crazy—and I’m depositing hundreds of euros here—I have to vent about this shit because the situation is just not normal anymore!

I’ve attached a rough overview of the returns here. I’ve already provided the exact figures to MindArk, but I wanted to share this so you can see why this issue is frustrating me so much!

Screenshots only TT returns:

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Returns with MU ( with good calculated MU)

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The runs in miningtool:

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And here are some from LBML, from the time since the mining tool stopped tracking correctly!

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one of the better runs:

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I had some good runs too, but overall this cover nothing and the overall returns really low and you can never cover this with MU or anything…

So i hope now anyone from mindark will have a look on it and the rest of the community knows how “good” mining works.

I have some contacts ingame with a lot of another people what have a lot of time same shit.

This post isn’t meant to be just whining; I just want to vent about how “great” communication with MindArk is and how they apparently couldn’t give a shit about what regular players are doing!

Best regards

John Sonichero1 Wick

3 Likes
2

all answer are here :

And then they did this put mining on :

And after that they- Ma put this on : release notes 19.5.0:

Maybe on those thread you will find answer :slight_smile:

3

Hey thx mate, i know this topics and the topics older but no different for me.

The first screenshots are from end of april and may and LBML starts on Juni and most of the runs between the “shit” range. I can provide more from month Juni to my support case if it helps.

So the hitrate and returns are same, no different for me.

And the worst thing is, that everything starts really bad after bought “The Mole” Implant.

It might be a coincidence or who knows, but things just keep going downhill for me, and it seems they’re reluctant to respond to support requests when you try to resolve things “normally.”

Regards

4

Just stop mining was my answer :).

Hunting been same 80%, so stopped that to.

It is a scorching summer though, and world cup so been doing other things.

My guess is that they increased the variance, loss, loss, loss, loss… even up hof eventually.

However yes it is kinda soul destroying.

Hope returns even up for you, many experiencing same.

Gl out there :slight_smile:

2 Likes
5

@SocratesMindArk maybe check discord too - i wrote you no respons

@Nanashana maybe you can answer me in discord too…

@Ludvig_MindArk maybe you can check what support doing

by the way - what i payed in month MAY - so nothing worth to become a answer?

Or nearly little bit more as a half month…

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THX

1 Like
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Case open since: 2026-05-30 20:43:35

bump it

7

The returns have dropped to under 85% of the TT value, which is pathetic.

Jeez and I thought my 89% longterm since change was bad. I havnt been mining much anymore tho. Which is a shame since I got like 10k USD in gear for it. Maybe you can just mine argus and alternative ore the most boring mining in game by far and almost break even. That or stop. Hopefully you get some kind of answer from support but I wouldn’t hold your breath. Best bet is to just limit your cycle to almost F2P levels like the rest of us until they notice. GL

8

Hey mate,

Argus is to much overmined and for the little bit pyrite is not worth :slight_smile: i going sometimes but mostly not worth. Another spots with more MU are better but the TT return is really bad.

I was on RT but this run was one of the worst :smiley: cycled in one run around 9600 TT:
This was the run on RT - ended with 72.81% TT return - so markup can never cover this shitty run

Hope mindark will see that post here because thats not normal and is not one run is now over 2 month and yeah thats 72-73% TT return is not the first one after a good cycle… my last run was 75% TT return on OLA60/62/58… so yeah hope for some check on my avatar or mining because my avatar have since years fucking returns :slight_smile: maybe marked as a depo gamer :smiley:

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There’s definitely some funny business going on and if I didn’t see that it’s happening to all of us I would write to support too if they still exist to ask if it was broken or something wrong with my avatar. Feels like the game is trying to rug pull scam me at this point. I’m thinking the problem is (since they don’t know their own game) is that they matched the volatility with hunting as if the amount of mining loot events equals hunting. People say 10k-100k loot events just to balance out for hunting except with mining its 100x slower loot events and would take 15 years at current rate to get to expected return and that’s if full time miner and not a casual player. That’s best case scenario, the worst case scenario is they did indeed literally steal from us without so much as a word and just leave it at 90% max return down from 98% after we trusted in the system and how it worked for the past couple decades. Hopefully it’s the former and hopefully they fix/adjust it back soon. I would just suggest if you’re not getting 25% average MU with current returns to just wait it out for now until the fix + keep reminding them its broken with these posts and to warn other players.

10

Yeah hopefully someone will fix it or add some real workers to EU :smiley:

I wrote Socrates in official discord and via DM but no response like the support case.

I hope some of the mindark guys will read this and let some guys work or kick some people to start his work… :slight_smile:

11

Run 2 Days ago:

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Yesterday:

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Today:

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@Ludvig_MindArk @SocratesMindArk - some updates on my support case?

free bump for me…

1 Like
12

For what`s worth, i am under the same 80% overall returns spell. Almost stopped completely mining so probably mission accomplished for MA.

In the past when this shit happened they were pooling ped for ATHs

2 Likes
13

Maybe 500€ was not enough depo for any response… :smiley:

14

I might be wearing a tin foil hat when I say this but someone has to pay for this legends event and it won’t be MA or Macro Noobs who see 99-104% returns. :man_shrugging:

1 Like
15

Gogo @Ludvig_MindArk @SocratesMindArk @Nanashana - any updates?

Today my run ends with 72.32% after over 3k cycle…

bump bump and bump here

16

Really Mindark? I have all documented and a lot of people have same problems. losing thousands of thousands peds are normal? Have answer from support ticket but this is a joke…

Hello,

Thank you for the detailed follow-up and the additional context, including the narrower window starting April 23, the split between your ore and enmatter runs, and the amplifier markup details.

We have re-reviewed your account’s mining activity from April 23 onwards. Your recorded returns over that window are within the normal range for high-volume amped mining at the cost-per-drop level you described, and we have not found any technical anomaly on your account, on The Mole implant or its associated buff, or in the systems that processed your drops during that period.

Unfortunately we cannot discuss game balance in any more detailed terms, and we apologize if you are not satisfied with this answer.

If a single run, location, or specific event during that period stands out to you as clearly broken on its own - something you can pin to a specific date and time - please let us know and we will take another look at that exact moment in addition to the overall review we have already completed.

Kind regards,
Entropia Universe Support

17

So it means 80-85% tt return is normal

A cycle of daily 20 d-class amps is low when you have around 150k cycle each month

and when this is over 2.5 month period - so gl to every miner outside

lets hope mindark will fix it or make better changes

and best thing… case closed… so yeah gl all

18

It’s been like this since the feb update, and moving ores exclusively to space hasn’t helped.

Double bombing is a pretty much guaranteed loss, stopping a run when you are on a plus seems to be the only way to make ped. I stopped mining in March due to the unsustainable 79% return. I started again in June and got a 101% return due to a random global but most runs pretty much suck and the MU of resources has gone up. I don’t see support doing anything other than tell you it’s working as intended re Socrates post

19

yeah looks like the number of 75-80% is the new returns

maybe not when you have the big UL setups…

20

Similar results on Ark. This ‘game’ is just a money sink (pit, black hole). I had things I wanted to do with my avatar, but it just isn’t worth the spend. It is ZERO fun hitting 28% of the time as well.

I barely log in anymore…depressing…

2 Likes