It’s just weird. This is going on for 2 weeks now??? Buying ped in-game all good. Same card buying anything from the Webshop error and don’t go through.
Players asking Devs so they can literally give them money! Hahahaha Crazy!!!
Its been 3 weeks + for me. I just stopped playing. If MA wont fix it, its their loss.:silly:
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bump again. hello devs? ohh community manager? I know you might have made your forum post for the quarter, but maybe you can do just ONE more.
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it’s not work as well with MasterCard. I have previously made deposits from my МС. Why it’s not work now? I don’t want look solutions, change card, because it’s convenient, as well i don’t want change payment method.
I wait answer from official agent MA.
My opinion
if i can’t make a deposit(lol, why should I look for a solution to give the money away?), then why should I play this game and respond positively to the game?
I stop playing until the payment tool works as before with my card
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HELLO MA are you reading this thread, Seriously you need to fix this issue as there are far too many posts in this thread for this to be a non MA issue. Presumably, you don’t want players to use the webshop. I think I shall raise a poll to see how many of us are affected.
Company feel disrespect for the players. there is no news that something has changed or the payment cards in the store are temp not working.
If this is the actual error message, yes it looks like the fault is on the sender’s side. NETS response and error codes are described here:
https://shop.nets.eu/web/partners/response-codes
But this is weird. If it has worked before, it means that either side has changed the transmission protocol. If it was NETS, all implementers would be informed timely and usually a transition period would apply, i.e. you could tell from the response that your format version is outdated, not outright wrong. If the change occurred on this side, the question arises why on earth they would mess with it if it’s been working.
But then - “it looks like.” There is no guarantee that it’s telling you the truth. I mean it’s not impossible but makes no sense that the explanation should be merely technical when there was no apparent reason to apply changes. As said earlier, it is common in the financial world that decisions are made behind your back and manipulation of public reception of such decisions is just part of the toolbox. You simply can’t trust anything and anyone.
Maybe FINALLY make webshop stuff available for peds? CONSIDER what ped price you would consider satisfactory for enabling people to buy directly with peds OR create a ped-deposited wallet section that we can use in the webshop or in game at 1:1.
ORRRRRR - do both and let us use deposited peds via bank transfer at 1:1 cost and peds already in game at 1:1.02 … or whatever… just stop annoying customers pleading to be able to buy stuff!!!
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I tried two different computers: Win and Mac; different browser: FF, Chrome, Opera; Internet Connection: ethernet and mobile.
Result: It doesn’t help at all.
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I got a response from Support:
Thank you for contacting us.
The past weeks there has been a problem with our payment provider Nets. They have confirmed that the issue is on their end and they are looking into how to solve it.
In the meantime, are you confident your card is open to payments outside of the US? Even if your card has worked before, something might have changed and your card is now locked from international purchases. Furthermore, if you bank has 3DSecure, your card must be connected to it and use 2FA in order to work.
thats basically MA saying " we know 100s of ppl are saying its a problem on our side but maybe its you"?:ROFLMAO:
Hello all, I wanted to post that I was able to buy some webshop boxes using firefox as the browser and my visa card. I had previously tried mastercard and that didn’t work.
According to payment provider Nets it’s all working on their side. Shop is still not working, support pointing to depositing via in game option, but we want keys, not peds 
For the science sake, I deposited some via in game process, and it works, webshop still broken.
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@Sulje this is just MA BS making us depo via transfer center so they get a fee. Sad part is they know most of us are habitual gamblers and we will break sooner or later and direct depo.
I just need ammo and want keys for my meager 20 boxes.
It is not working for me? I wanted to deposit via webshop but cannot get my details validated.
Instead of using a temporary mastercard like I been doing for years… Today I decided to register my real card on site. I had it in the past but mostly of the times I feel more secure introducing a temporary card with also a money limit and not using my real one. I can create any temp. card that I want without any extra charge, it’s one more layer of security and I been using these for very long time. I guess it’s over now.
So after insert my real mastercard card when I do the buying it opens a confirmation window from my bank and I received a SMS on my phone with the confirmation code and all worked as intended.
I ended up buying ped but I guess the webshop should also work okay with this card now.
No no no no… 3 weeks that pay for card not work… one day works, and 3 days not… well, im not angry… there is a lot of free games and i feel like entropia is going away far from me… no problem… when people cant depot with eomons event, MA fix, lol… Paypal, where are you?
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I have been experiencing this problem for several weeks. Here my contribution, hope it can be of help.
I am UK based, and I have had the same problem using both Visa and Mastercard from my default browser, which happens to be Microsoft Edge, from my desktop which is running Windows 10 Pro.
Few weeks ago, I was able to work around the problem, by using a remote machine at a different location.
I have just tried buying boxes and got stuck, as usual on the spinning wheel. However, this time I tried using Google Chrome in Incognito mode, and it did work, on the same machine where it had just failed on Edge.
Next test, hopefully not too soon, I’ll try with Edge in Incognito mode, though I have a vague memory I did try that when I first experienced the problem, with no luck.