MA Webshop Visa Payment Broken

[moondog]

@Thark

Whats the MA main website? This: https://account.entropiauniverse.com/account/deposits/credit-card-deposits/ ?
On https://www.mindark.com/ I cant see anything.

Hi, Yes it was at this site

[Thark]

worked with my android phone, maybe give that a shot if youre having probs too! Same card, same webshop, just android phone instead of Win PC

[moondog]

It seems the issue is windows O/S which is completely mad considering that is the platform the game works on. Here we have people using machines and O/S that have nothing to do with the platform the game is based on. The only real losers here are MA who are not getting our money

[Synial]

@moondog

It seems the issue is windows O/S which is completely mad considering that is the platform the game works on. Here we have people using machines and O/S that have nothing to do with the platform the game is based on. The only real losers here are MA who are not getting our money

@Thark

worked with my android phone, maybe give that a shot if youre having probs too! Same card, same webshop, just android phone instead of Win PC

Just out of curiosity, do your cards use 2 factor authentication that popped up when you used a different browser/device?

[Synial]

Someone must be messing with the merchant panel right now. Getting a new error that matches an error code you get when the billing/shipping address fields aren’t correct (there’s no billing/shipping info on the web shop for me, is there for anyone else?). Already updated my support case.

Hopefully this means fixed soon ?

[Killahbee]

Same error here both on windows chrome/microsoft edge and android. = can’t deposit

[moondog]

@Synial

Just out of curiosity, do your cards use 2 factor authentication that popped up when you used a different browser/device?

Yes

[Smoking_Holland]

Whom or whatever fixed the issue…thanks..solved it for me.
I used windows with firefox this time and i got my key/boxes.

Good luck all;)

[Killahbee]

Can confirm, it’s working again!

[Synial]

Still getting payment blocked error.

Called my bank again to confirm the details. Sounds like I’ve been blocked (by NETS) for spending too much money in too short a time.

Decided I’d call NETS support to see if I could work it out with them personally since I’m getting nothing from support.

Set up an international skype account and put some cash on it (with the same card I’m being declined with - irony) to deal with international calling fees since they don’t have traditional support methods like other payment processors (terminal3 xsola, etc).

After having some trial and error getting through to the English settings of their support (their welcome message/navigation isn’t in English)… I am now on hold for over 25 minutes and haven’t even spoken to anyone yet.

HAHAHAHA what a joke :ROFLMAO:

[MEDIA=imgur]WwdkfTq[/MEDIA]

edit: have to make a work call… will try again tomorrow.. didn’t expect to be on hold for 40 minutes :sneaky:

[DavinFelth]

@My|MindArk

Hi, if you have problems with buying anything in the webshop, I would recommend trying these steps as it has worked for other customers.

1. Try a different web browser (Chrome appears to be most successful).
2. Turn off any AdBlock or similar (for example uBlock).
3. Check that you are up to date with your card’s authorization system. It is possible you need to download an application from your bank in order to authorize your card, which is needed in our webshop.

Hope this is of any help and please accept our apologies for any inconvenience that this is causing you We will continue to look into the issue.

Turned off Ghostery in Firefox, didn’t work.
Tried Chrome w/o any blockers, didn’t work.
I don’t know anything else to do with my card’s auth system… somehow it works on anywhere else in the world I could use it on but EU.. hmmm
Please look into it- it’s migration. or give me some free peds for my time and dissatisfaction

[DavinFelth]

@Synial

Still getting payment blocked error.

Called my bank again to confirm the details. Sounds like I’ve been blocked (by NETS) for spending too much money in too short a time.

Decided I’d call NETS support to see if I could work it out with them personally since I’m getting nothing from support.

Set up an international skype account and put some cash on it (with the same card I’m being declined with - irony) to deal with international calling fees since they don’t have traditional support methods like other payment processors (terminal3 xsola, etc).

After having some trial and error getting through to the English settings of their support (their welcome message/navigation isn’t in English)… I am now on hold for over 25 minutes and haven’t even spoken to anyone yet.

HAHAHAHA what a joke :ROFLMAO:

[MEDIA=imgur]WwdkfTq[/MEDIA]

edit: have to make a work call… will try again tomorrow.. didn’t expect to be on hold for 40 minutes :sneaky:

I’m very confident I could make a purchase anywhere else in the world right now with ease, but not in EU. What is the problem? You removed paypal and now my friggin visa/mastercard won’t work?

[LordDracher]

Hi, I was able to make a deposit today via Visa. I did have trouble as it wouldn’t work on Microsoft Edge webbrowser, but when I tried through Google Chrome the deposit with Visa worked. Not sure if this will help you guys, but I thought I would share my recent experience.

[fred5283]

Almost 2 weeks, still broke

[Fanan]

Trying to depo with mastercard gives me connection error. Did try 3 different browsers. No adblocks and no new security systems that my bank wouldn’t tell me.

Guess i will sweat tonight, what a shame…

[DavinFelth]

bump, take my money please…

[moondog]

So, a situation I though was fixed is not anymore. I managed to register my new card on the main EU website and I can now depo in game. However, I still cannot by stuff from the webshop, with the same card. I registered the new card using google on my macbook air, but purchases from the webshop just give me the rotating blue circle and I have to close the browser down to exit.

MA must realise there is a depoing problem !!!

[San]

I wonder if there is a good reason for not publishing statistics about chargebacks issued, this might be illuminating. If the raw number differs from market averages, we know we have a problem with being attractive to wannabe scammers. Every card issuer has their own policies but some will just shut it off without letting you know why. Openness with customers is not a common trait in the financial industry. If this is also the reason behind the 50-day withdrawal wait, we need a discussion about better ways of dealing with it.

[moondog]

@Aloisius

I would be willing to bet this is a psychological ploy their most treasured employee told them to do. It’s impossible to be this “unintelligent”. It’s hard to fathom, especially since I deposit money too, why people work so damned hard to get money into this game. The game is impeccably unrefined, almost defunct. It has to be some kind of reverse psychology or Stockholm Syndrome.

Stockholm Syndrome, now recruiting, message me here or in game for more details. Come and join the funnest soc in EU

[fred5283]

Error in the parameters sent to NETS server
That’s the error message
That’s on MA’s end, right?