I should have waited and read niteflite’s post & tried that 
instead I did a Bank Transfer from within the game - and paid about $10 transfer fee.
Bloody MA
[SIZE=5]TLDR: Not actually MindArk’s fault[/SIZE]
I’ve had a very long back-and-forth with support about the issue since May 23. It would be a wall of text to go through it here but the short of it is that it is a payment processor issue and MindArk is aware. To quote one line of a response I got recently:
“When they have confirmed the issue is solved, we will announce it on our website.”
I can’t speak for MA but from all the info I got from my bank and the responses I got from support.. I get the impression that the issue is that their payment processor has switched to a more secure authentication protocol that is not 100% compatible with many other financial institutions (especially those within the U.S.). 2FA and how it is handled between the two regions is extremely different and the vast majority of banks in the U.S. in regards to debit cards, or even credit cards, do not follow the same 2FA procedures. Many (most) of the biggest banks in the U.S. do not require 2FA to log in to your web panel or even have an opt-in 2FA option for your online banking OR your web-based purchases… they instead use various security algorithms to combat fraud.
Considering that NETS doesn’t even default to English when calling their customer support line (I know from a few attempts trying to contact them myself - STAYED ON HOLD 30+MIN EVERY TIME, NEVER GOT THROUGH 
) it really just confirms my suspicions that they are very biased towards EU authentication protocols.
Unless the payment processor (NETS) decides to go with something more lenient I’d probably look into different card options that are more in line with their security protocols. Considering they went this route AND they couldn’t hold onto PayPal as a processor I’m going to just make an assumption that there is A LOT of fraudulent transactions/attempts coming from the U.S/stolen U.S. Card Information ?♂️
Personally I opened a new account and transferred funds to it, but I’m hoping that they just implement/code a checkbox on wire transfers that says “RECEIVE MY DEPOSIT AS STRONGBOXES+KEYS INSTEAD OF PED.” Finding a debit card provider in the U.S. that has options for 0% Foreign Transaction Fees AND 2FA seems very difficult 
edit: Not saying that getting a card at a new bank is the only option.. just an alternative until NETS (hopefully) fixes the issue. I can’t imagine MA isn’t contacting NETS on a daily basis due to the amount of money they are losing :ROFLMAO:
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They don’t get this fee, the bankers (visa, mc) do. That is what they use to incentivize you with cash back rewards (pennies) and beef up their pocket books. Nice try though.
I tried Incognito in Chrome and got this:
[MEDIA=imgur]7BhQnY7[/MEDIA]
I actually respect MA more because of this - it shows they aren’t just lazy/incompetent when it comes to game development… they are like that when it comes to deposits too. Consistency.
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I don’t really see how being consistently not good at something would increase my respect.
But… it could give them just a small glimpse of what it’s like to not be the developer of a “less than perfect” platform that they have to use.
Then again, it also hands them an excuse on a plate (for very little effort) when it comes to problems for which they are actually responsible.
Ho hum …
I didn’t explain fully, it always seemed like if it was something money related it would get fixed asap, but game development or bugs then fixed whenever if at all. So it always leaves a bad taste, but even a money issue isn’t getting fixed. Makes me think - oh they aren’t just greedy, they are just lazy. Anyhow please fix so I can give your lazy ass’s some money.
The odds are small considering the amount of banks that offer this in the U.S… but maybe you’ll get lucky.
Look into your bank and see if they offer 2FA for purchases made online. If your account was created before they implemented their 2FA service it is very likely (almost guaranteed) that you have to call them to switch your account status to 2FA enabled.
The whole “try a different browser or device” meme is basically trying to troubleshoot the problem simply without having to go through the process of explaining flushing your cache or possibly changing DNS. If you had a card that was 2FA enabled and suddenly were unable to deposit it’s possible your browser had some cached material causing an issue.
As a side note for anyone able to deposit that does not have a 2FA card: it is possible for a card without 2FA to evade the security protocol causing some people to not be able to deposit.. but if that is the case it is likely just a matter of time before NETS identifies your card and blocks your entire financial institution/bank/provider until it is 2FA compliant.
As I said in an earlier post.. it seems this is a very European centric processor (meaning that their policies, regulations, and auth systems are based around Euro standards), and there’s literally nothing MA can do about it. If you read the terms of service given by any payment processor they don’t have to notify their clients of any changes to security protocols or anything that makes them more secure or incur less risk. They just do it. Odds are there’s a lot of idiots trying to get ped with stolen cards resulting in a lot of chargebacks.. idk if you’re aware of the fraud situation in the U.S. since COVID started but it’s very bad right now.
This for reference is what you should be seeing when you use the webshop. If you’ve never seen it before, and you know you don’t have 2FA, and you currently can deposit… I’d deposit while you can if you don’t want to look into 2FA options :ROFLMAO:
[MEDIA=imgur]FHATT2Q[/MEDIA]
"If you’ve never seen it before, and you know you don’t have 2FA, and you currently can deposit. "
I’ve never seen it before, and I am 99% sure I don’t have 2FA, and I cannot deposit.
I’m also using Mastercard not visa.
Have you tried twice?
When you use Chrome in incognito mode and get this message, reload page, fill in form again and send it.
Make sure that JavaScript is enabled.
Yeah, I put that there for the people that there for the people that can deposit that don’t have 2FA. Them being able to deposit is likely just temporary as I said.
The reason you’ve never seen it before is because NETS tightened up their security (like many places have recently) and your card doesn’t meet their requirements anymore. I wasn’t able to deposit for almost a month following the change from NETS and I just opened an account at another bank that has 2FA for web purchases.
There’s a bunch of people here making it worse or seem like the problem is solved because they just keep posting things like “Hey just use another browser or computer” without knowing the scope of the problem.. but the reason why that is working for them is because of the cache issue I spoke about in my other post.
2FA is very common in Europe and has been since the 90s/early 2000s iirc. NA institutions use different techniques for antifraud and this conflict is the issue. MA would never comment publicly on this I’m sure but if I had to guess there is possibly a discussion going on about how much liability they are going to take responsibility for if they (NETS) lower the security again.
I tried 4 times. Not sure how to make sure that javascript is enabled?
Yea this new browser, incognito mode is bull - that’s not fixing it at all.
no it’s on. lucky it works for you but doesn’t for me, tried over and over and over.
I’m getting this error message too. It’s not on our end. It’s MA.
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For a product that has a deposit function In it is completely unacceptable to keep the deposit function idle. 1-2 hours of idle service is a problem.
More than two weeks of idle service is a disaster.
I have to admit that in this case, I don’t trust the MA and may consider them incompetent.
The fact that this is not a problem of the MA, but of the payment gateway, is not a problem of the users, it is a problem of the MA, which shows that they can not solve anything.
Be wary of the MA, they can’t “play for money”, although we are offered to do so.
I expected to see a public message from MA in this thread, or in the official news, but alas. They sit quietly, like girls, so as not to frighten the other players. MA - I can advise you to bake donuts, but you probably can’t do it either, since you will be repairing the kitchen for 2 weeks and telling everyone that everything works.
Well, my solution is obvious: I’m not going to waste time on a broken product, looking for solutions. I’ll just go have fun in another product where the customer is valued, all systems work, or problems are solved quickly.
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Whelp, I made a mistake… trying to find a solution in this broken system…
I submitted a support ticket in the past, one of the recommendations from support, “…5. The card registration in our system is incorrect. Please make sure that the 16 digit card number, expiry date and 3 digit CVV code are registered correctly in the ‘My Account’ section on the website, under ‘Cards’. If you find an error, please update the card information by removing the card and registering it again…”
DO NOT DO THIS
DO NOT DO THIS
DO NOT DO THIS
If you unregister the card, and then try to re-register at https://account.entropiauniverse.com/account/my-account/my-cards/ , it takes you to the similar process as when you buy from the webshop, as we all know is broken/fails.
No deposits/buying for me now, thanks MA as I have no methods, I can’t even deposit peds because the card is unregistered - I’m not even going to try bank deposit method/mess - can you even by boxes that way?
Perfect timing for migration… CYA!
PS - this also makes me think again that the error IS ON MA’s side! They had my stored CC info for ped deposits = no problem. Buying from webshop with same CC but have to enter info = problem.
.
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This issue has been occurring on and off since 2020, at least that I know of.
US player / VISA (not a bank) / tried multiple workstations from 4 different browsers and settings
And yes, we will bash because it’s been broken for a long time.
You want us to play? Offer multiple methods and make sure they work, pretty simple.
FYI - I know PayPal is turned off, but maybe turn it back on and/or looks like they offer another service called Xoom that could possibly work?? → https://www.xoom.com/en-us/usd/send-money/bank-deposit-details
I started to try but I didn’t know what “Clearingnummer” and “7 digits” to enter…
.
Again, there isn’t a bank, it’s a credit card / issuer
The issue is on MA’s end as it’s been proven in this thread, nothing Citi / Visa can do