I’m trying to resurrect my wife’s account after several years break.
Password reset worked fine, and it said it was successfully updated. When trying to login to the account on the website, it just always says “Server not responding properly, please try again later”, but I don’t think it’s not a server problem since I can login my account just fine. In the debug console, the response from the auth request is a 200, with the content “Login Error (95)”.
Since I can’t login to the account, I can’t create a support ticket, so I used the support contact form (the one that says at the top “If you tried the password reset but still can’t login, use this form”). Support replied with “Since you have an account, please create a support ticket instead”.
Since I can’t create a support ticket I sent another request explaining to them that I can’t create a support ticket, but they just sent the same response that I need to create a support ticket.
I assumed the ticket needed to be associated with the affected account. I would be a little concerned if MA allowed me to create an account recovery support ticket for a different account. But that might be my last ditch effort.
Server not responding properly. Please try again later. I have been getting that error msg for days now when trying to login from my mobile internet and my home network. I was able to logg only thru the ingame deposit option. However today that got disabled aswel !
“Server not responding properly, please try again later”
I get this sometimes when I try to log in on my work computer. Maybe it’s an antivirus or browser issue. Sometimes I can, and sometimes I use my phone to log in. ;D
I don’t think it’s browser/network issue for me since I can login to my account just fine, it’s only hers that gets the error. I did try from a clean incognito window just to make sure any cookies or internal storage weren’t interfering.
Well guess what i tried to reset my password to see if that would resolve the issue. As a result of that it dosen’t let me to log into the game aswel ! Says the password is not recognized - worked after multiple atempts but i still have no acess to deposit or account managment!
This ended up working, actually. I sent a ticket from my account and support responded within a couple of hours and set me straight. Turns out the problem was me. On the login screen when it says to login with either your username or email, it doesn’t actually mean you can use either ?. I guess during account creation you pick one or the other and that’s what you have to use (I don’t remember, it was 10 years ago). So I had to login with her username not her email. Neither of us remembered what her username was, but if anyone else runs into this, it’s embedded in the query string of the password reset email.