So on the evening of 4th of February I did a 3 hour hunt in the Camp Crunk Container instance. 3 hours of hunting without any loot at all with the promise of a loot chest at the end as the reward/loot. Well at the end of the 3 hour hunt and well over 2000 peds of ammo burned I got precisely ZERO loot as the chest was not lootable. I was a bit miffed - to put it mildly. I had a small vent in Rookie and then raised a ticket. I got a standard boilerplate response on the 5th saying ‘we’ll look into it’. Since then I have heard nothing at all. No response to further information added to the ticket, no response to requests for an update, even a separate ticket asking for a response was ignored entirely, not even a ‘yeah we’ll look into it’.
As you’ll note, it is now April the 15th. As I said in chat at the time I feel like I got screwed with my pants on - now they won’t even give me a call back. At this point, having been here since Dec 2004 I no longer know if I can trust this place with my money. I certainly know they have no respect for me.
I have had one in their queue for weeks concerning ped loss. No one gives a shit. All of this good work that they have been doing lately means nothing if they can not remedy this same problem that has plagued them for years. Everything they say, every great thing they do, is all nullified because of their inability to provide or even care to provide support. When support is provided, it is usually cold, careless, disinterested, ineffective. I hate being negative about the game. I want them to remedy this. This is the game we love.
It was me in game advising you to raise this issue in the forum, prolly not only me since it got a heatup discussion ingame, hope it gets resolved soon. Sad you need to wait so long, wirte on the forum etc
A very good question. I feel that I may keep this thread alive as people do with selling threads. A live tracker for support response times as it were.
I am very much surprised you haven’t got it sorted out yet. My normal strategy when something is missing is that after 50 days I start complaining here and it usually is resolved pretty fast after that.