Need to change email... support not responding

So I created a ticket to switch the email that is associated with my Entropia Universe account, as the one that is attached to it is compromised and I no longer have access to it. I sent the ticket 9 days ago and also sent a follow up message… no response. I’ve emailed MA support directly also no response. I’m not really sure what else I can do. Has anyone else had similar issues?? I’d really like to get this resolved and also make a deposit but don’t want to add anymore money till this email issue gets resolved. Also this lack of help, or even a response is making me question whether I want to deposit at all anymore. Seems super sketchy to have every way possible to contact the support department be ignored by them.