I was away from game for an extended period of time along with my wife. We have successfully reactivated her account and I was able to get my account logged in on website and 2-factor removed and re-enabled. I can log into website but cannot log into game. My support ticket was created in early december and I have yet to have a single reply as to why my account is locked. I can view my items on website and nothing seems to be missing. I do not use a VPN and finally my wife can use my computer and login to game just fine. Any idea on how long it takes support to respond these days?
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@Ludvig|MindArk
1 day to never. One of the biggest weaknesses this game has, especially for player retention. It is absurd.
4 Likes
I have reached out to Ludvig who did respond and to supportMindArk who has not responded. I have been trying to work with support on htis issue since early dec 2024 
the lack of communication is disheartening to say the least.
Tell support you have problems with depositing funds into game, they will reply within 5 min with solutions…
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Yikes, that’s even worse than my experience. Took them two weeks to remove 2FA from my account.