I feel like Mindark is actively ignoring me and I don’t know why. I have open support cases that are older than 6 months. It feels like I’m communicating with a void, I communicate with them but they don’t communicate back.
What are my options?
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I can’t really comment on cases in a thread like this due to privacy reasons, but I can give support a poke to make sure it’s not “slipped through the cracks” so to speak. Please feel free to send me a PM with the case number if you want, and it’ll be easier. Otherwise I’ll just tell them your ingame name and send a link to this thread.
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Only write here, otherwise there will be no solution. I learn the very hard way, if you don’t write your problem here - to support it don’t exist.
I never got problems with support until now. Allways answered really fast. :better:
stop depositing, tell others to do so , lower your activity and eventually quit.
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Stripagram might get their attention.
I would just rebump tickets, not put in a support for a while but always have got back to mine.
They’re very bad at communicating, all you can do is is make threads like this, make a support case filed under deposit issues and refer to your case or join the big discord and try and tag nana
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I have a friend who cannot log in for over 6 months now. Another friend who lost money from bank but PEDs never arrived. Neither of them have 0 response from MA over multiple tickets and over 6 months period. Just FYI about “slipped through the cracks”. They are just ignorant and don’t care
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That’s positive tho, if neither of them have 0 response means both of them have higher than 0 response so, what’s the deal?
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wrong wording yes, “any response”, but i believe you understood
I open a ticket some weeks ago. I sold 2 amps on AU, one i was traveling on space and sold it but i didnt receive the peds on my wallet, i thinked that i needed to be on Caly to receive te PEDS. I arrived at toulan and i sold the other, same problem but i thinked once again that i needed to go to Caly to receive it. One or 2 days after i gone to Caly and guess what, no peds at all, not in inventory, nothing. I open a ticket, explain the situation and got an answer. Basically he says yeah its true, we can see that you sold the 2 amps, and we dont see any problem wiith transction, AND CLOSE THE TICKET. I feel like wtf happend? Yeah i didnt receiive those peds for sure, i know cuase i got around 50 peds on my wallet, and the first amp was sold for around 70 ped. This is sad.
You don’t have to be on any planet to receive the peds. ASA you sell something on auction, the peds go to your pedcard instantly. It could be that the item went to your won tab, check that to make sure.
Or you could have mispriced the item… It happens to the best. To make sure, you could ask MA what the exact transactions were of the last items you sold on auction
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Thanks Ludvig for poking support. Support did respond finally after your post.
Thanks guys for your perspectives.
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Alright, it has been a week now and cases are still open.
Follow up question is: How long is an acceptable time to wait for support to resolve the open cases?
Currently, there are two open cases. One has now become irrelevant and I asked support to close that one a week ago after they responded and it still remains open. The other one was opened on January 31st this year. To put that into perspective:
[ul]
[li]Thats 285 days ago[/li][li]Lets say an average lifespan of a earth human is 70 years and a EU gamer can only start at 18 years old, thats 52 years of potential playtime or about 19k days. [/li][li]The case from January has been unresolved for 1.5% of a potential EU gamer lifespan. Let that sink in for a moment. That is a significant amount of time.[/li][/ul]
So what do you think? How long should I remain chill and just wait for support?
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Got to look at the bigger picture. 
https://www.mindark.com/press/press-releases/documents/MindArk_AI_Research.pdf
Just ignore them back
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Poking support is obviously not enough…
Maybe start prodding them?
my opinion: its hard to speculate on tickets without context tbh - for example if its an in game user issue ie u lost ur vehicle… then pree / and itll return to storage… something like that yea id say not worth the headache since the community could help with that… obviously im not saying thats this case but, you can see without context anyone responding is just adding to the fire without really “helping” or giving “perspective”… cuz everyone that responded wouldnt have if context was put in and it was a simple fix XD wouldve turned into a different thread…
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Considering they have their own AI coding team it’s a wonder why they don’t create their own AI support team? AI can be used to organize support cases based on their criteria, systematically they could use it to work through each support case based on time/priority. They could even have the AI mark the “important” support cases so they always at the top of the list. Cases that are getting older could be flagged to up the list so they “don’t get lost in the crack” anymore.
So why don’t they? :unsure:
the best way to communicate with mindark is to lower your deposit up to none, they will get your message 100%.
If you try regular customer support your suggestion will be sent to garbage 100%, don’t even bother.
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