Over 1 month no reaction from Mindark
very sorry to hear and I really hope they can do somethingā¦
Im about to do public shaming even tho I donāt like itās the latest support cases Iāve been pretty much shit at, Iām understandable about workload but some stuff is unacceptable
We open a new support case that they dont react 1 month on that case. They closed that new case on the next day with info the old one is still open?
Serious open and not answered in 39 days with all infos in it?
open the damn account
In 7 days i public whole chat with all names if i get banned i make ever day a new account here same on Steam video of that chat is made as well to public on youtube
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Supportticket 450374
Request for Support Case Resolution and Return of My Equus
025-03-29 19:48:15 [FROM: ] need waro
2025-03-29 19:48:22 [FROM: warp*
2025-03-29 19:48:30 [TO :] hiho sure
2025-03-29 19:48:34 [TO : ] from?
2025-03-29 19:48:40 [FROM:] from cyrene to caly and back
2025-03-29 19:48:55 [TO :] sure pairin on caly meet her oon skylabs
2025-03-29 19:51:40 [FROM: ] ok, i w8, how much?
2025-03-29 19:51:47 [TO : 35
2025-03-29 19:52:31 [FROM: +
Next day
2025-03-30 19:02:16 [FROM: ] Hi, after u take man and come to cyrene, take me here and i need go to caly
2025-03-30 19:02:50 [TO ] hiho sure
2025-03-30 19:06:46 [TO : ] meet her soon skylabs
Dear Sir or Madam,
Unfortunately, it seems that the support case concerning my wife has not been processed so far, even though you have already received all relevant information.
My wife has informed you that ā if any items were transferred at all ā they only corresponded to the value of the booked flight tickets. We are running a business in this regard, and due to the account suspension lasting almost three months now, our operations have been blocked, causing us significant financial losses.
In addition, my wife has also pointed out that the Equus in question was only lent to her and actually belongs to me. I therefore kindly request that you immediately transfer the Equus, along with all related items (including oil and other necessary components oil etc.), back to my account so that I can continue the business activities.
The current handling of this case is extremely problematic. It is not understandable why, after several months, vague and unspecific questions about alleged item trades are being raised ā especially since thousands of trades have occurred during that period. Clear and timely communication would have been necessary. At this point, it is no longer possible to reconstruct such transactions, and from a legal perspective, such delayed and unproven accusations would not stand.
To our knowledge, the matter concerns at most the exchange of a few PED or items worth only a few US dollars (approximately 3ā5,5 USD), which is entirely disproportionate to a months-long account suspension.
We therefore urgently request that you:
finally conclude this support case,
unlock her account, and
immediately transfer the Equus back to my account.
Thank you for your cooperation.
Sincerely,
one of last oldest gamer with far more trust in this game than what is being implied to us, as if we had initiated or were involved in this hackāwhich is audacious on MindArkās part
That was my today post to MA soon i post whole corespondense with all if they dont solve
New cases they answer old they dont react and if not we involve a layer as well
Finally the whole chat if someone can verify that the one get hacked let me know cos it seems he dont play anymore
http://mmorpg-area.de/chat.txt
MA doesnāt like wife accounts that log in/out on exactly same time as their husbandā¦
But yeah, this looks like they needed an excuse to lock you out of your space business. Sucks!
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I wonder how many more accounts have that internet limitation? :ROFLMAO:
Itās also quite coincidental I am sure that itās mostly people with assets like spaceships that move around a lot that have this issue with MAā¦ And people who sell and buy on auction for āmarketā pricesā¦
maybe, but that we seems we never did, all that know us know that too 
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Clsoe to 90 days no reaction we got info from insurance is set and ready to use
Have you called their offices? If it was my account and I was NOT in the wrong Iād be calling daily until resolved.
nope you got a number?
ok got it
MindArk PE AB (publ)
Masthamnsgatan 5
SE 413 29 Gothenburg
Sweden
Telephone: +46 (0)31 607 260
will try
We cant help you we can only tell the supportā¦seem the lawyer need to work now
Hi Rinrin,Thank you for your replies.We can as stated see that fraudulent PED was acquired by this account in trades, however as stated we cannot provide additional information on other avatars-Due to the history of this case and the lock period as the investigation is concluded we will also at this time unlock this account.We will leave this case open for any additional comments from you.Kind regards,Entropia Universe Support
Are they serious??? They unlocked the account but say illegal peds you all got the chatlogs we provided a serious warp service if a account is hacked or not is not our poblem and someone want a warp and pay it DTMA. Dont trust Mindark is now every end of my messages ingame and here DTMA
Inconsistent first items now peds they searched only a reason to lock and now not to compensate a laywer will fix at end he is already informed.
Positive note is that they responded to you.
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5 months lock and this is how its concluded? ?
āInvestigation concluded, we are unlocking you, good luck restarting your in-game business until we lock you again when some other account scams someone and uses your serviceā.
Unreal.
:sick: