I asked support to tell me the total amount of deposit that I have made since my account creation today (Sunday); response was back in 6 min. I was expect it to be fast but not this fast.
I hope MA can provide the same level of support when the issue is NOT about funding in the account next time.
Cheers.
Having the word “deposit” in your ticket makes mindark wake up from nap time
Seems they don’t like word “withdraw”
GDPR obliges them to provide this data to the customers so such requests are probably on the same level of urgency as “need help depositing 100k usd” and “found a way to create unlimited ped, what should I do?”
Haha I just found it extremely amusing how fast they responded even for the so called “urgent” matters.
They took 2 and a half days to respond when I asked them the same question, although I wanted every single transaction, not just the total amount. This was there response.
2024-05-17 19:39 You wrote:
“Hello, can I get a full history of my transactions please? I can only see the last 12 months on the Accounts page.”
2024-05-20 08:02 Entropia Universe Support:
"Hi Draniie,
Thank you for contacting us.
Between 2020-10-09 and 2024-05-20 you have made (redacted) deposits of a total value of (redacted) USD.
The individual transactions you need to get more specific information from your payment provider.
Take care.
Kind regards,
Michelle | Entropia Universe Support"
I find it odd that they couldn’t give me the individual transactions. I’m 100% sure they have it, but we’re just too lazy to copy and paste. Luckily I do have every single transaction because I kept track, and it added up to the same USD and same amount of transactions. Was just odd they wouldn’t provide.
Got SC response in 30 minutes today.
And no, not related to deposit.
So yes, Support improved a lot.