A number of Entropia Universe participants have reported issues in using Visa/Mastercard payment cards for deposits in the Entropia Universe Webshop.
While card payments are very complex with several involved parties, our payment provider Nets has informed MindArk that they have identified a technical issue related to a number of rejected purchases during the last few months. This issue should now be resolved.
Separately, some Entropia Universe participants have experienced issues related to the 3D Secure security protocol. With 3D Secure, payments are always verified independently from the card information by various methods of two-factor authentication, e.g. an extra login on the card issuer’s website, a verification text message, or some other means.
While 3D Secure and two-factor authentication have become mandatory for all payments in Europe, some international card payments still fail due to issues related to 3D Secure. MindArk recommends that all customers that experience problems with their Visa/Mastercard purchases on the https://account.entropiauniverse.com website to verify with their card issuer that the card can be used for international payments, and that 3D Secure is enabled for the card.
For payments with the ‘new card’ option, Entropia Universe support has also identified a technical issue where browser ad-block software may interfere with the payment process in the Nets payment interface. This typically is displayed as an endlessly spinning wheel. To resolve this issue, it is recommended to disable the ad-block plugin for the https://account.entropiauniverse.com site and try again. MindArk has no control over this aspect of the payment process, and cannot resolve this issue through changes to the payment website.
Participants who still experience problems using Visa/Mastercard on https://account.entropiauniverse.com are advised to file a support case and attach screenshots that show relevant error messages or faulty states in the payment process.
We apologize for any inconvenience regarding the issues related to Visa/Mastercard payments and we are grateful for your ongoing patience and support.
Forgetting the ad blocker on sites that depend on critical scripts is a user fault, of course. The rest… maybe, maybe not. I don’t trust any financial institution that says “technical blahblah”, more often than not they have their fingers crossed behind their backs and show you a set of shiny teeth. But you have to work with it and it’s the best you can do on your side, therefore thank you for the detailed information. There are other issues where such communication is badly needed.
Just tried again. Still not fixed. Sent support case and screenshot. All correct at my end. Mindark still has a few hurdles to get over till mastercard works I suspect
Updating with the FACT I contacted my bank whom informed me that there is no error with my mastercard or at my end. So mindark needs to do better.
Awaiting further information MA
Mentioned this in another thread as well:
If you run something like PiHole in your network, make sure to disable that too. That was causing payment issues for me.
Have tried with 2 different PC’s and an Android phone. And with 3 different browsers. So as much as everyone likes to think they are experts. I would much prefer mindark release official statements. Thank you
I’ll add on I’m having the exact same problem. The problem definitely has not been fixed. I also called up my credit card company just to be sure, and they had no record of a purchase even being attempted much less rejected and to check with the website I was trying to purchase from instead.
FYI, here’s an update from My on Discord when I mentioned this latest post:
The information that’s available at this moment is the one you linked below. If you are still experiencing issues please write a support case and provide us with as much information as possible, including screenshots, in order for us to try and help you further.
The problem is that some payment systems (cards, Paypal, some banks) have deemed MA “gambling” so they are refusing to allow us to fund this habit of ours. My MasterCard (when I called them about a declined charge) told me that they will not allow their cards to fund a known gambling site.