it seems i withdrew too much and mindark has difficulty paying this ammount, so rest of players be aware!!
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?
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No issues when I withdraw money, just takes a few months.
I escalated your case for you with Mindark from your Discord message on the weekend.
For some withdrawals where extra information might be required, i.e., the source of funds / explaining transactions, this can add some extra delay to the process as extra investigation is needed - thanks for responding to them, and I’m sure it’ll move along soon.
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When you complained on discord your were told they are awaiting for you to provide additional information
only 150$?
Not being funny but you need to withdraw a lot more than that because you pay a lot more in fees on such a small withdraw amount. You need to withdraw 10K peds or higher to only pay 2% fee - when you withdraw below 10K peds it is 10% fee! So just be aware of that.
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i withdrwa on 21 december and i received the money last week ( 200 eur )
150$ is an astronomical amount mate, please be extremely careful with extremely large amounts.You never know.
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Why else would it take MA 3 months to transfer it?
He hasn’t provided the necessary information
From my own personal perspective (from working in financial payments industry for multiple years), the 3 months somewhat make sense as you need to factor in:
AML/KYC obligations are probably one of the biggest drivers. Before releasing funds, companies must verify the source of wealth, confirm identity documents, and check against sanctions lists (OFAC, EU, UN). For large or unusual withdrawals, this can trigger enhanced due diligence that takes weeks. Regulators like FinCEN, the EU’s AMLD framework, or local equivalents may require the company to file SARs (Suspicious Activity Reports) and wait for clearance.
Chargeback risk windows if funds were deposited via credit card, card networks allow chargebacks for 60–120 days, so companies may deliberately hold withdrawals until that window closes to avoid clawback exposure.
Manual fraud reviews will be required if either a player has exhibited some strange behaviours, or asymmetrical trades will require manual review by humans to determine if the trades were legitimate and valid.
All of these things take time and resources and ultimately underpin the longevity of the economy of the game, as if withdrawals are easily done fraudulently, or illegally, the game isn’t sustainable for everyone.
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I believe when I asked MA a few years back about this question on why it took so long it was because of charge backs purely. Which makes sense. However for those who haven’t deposited anything in months (way past the charge back threshold) Why are they still taking so long to release funds?
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I nievely would assume that would either be:
Policy - no withdrawals before a set time limit has passed
Resourcing - A longer queue of withdrawals is being processed sequentially; they might have enough people on processing withdrawals and subsequent investigations to keep the processing period at the same expected SLA.
But that said, happy to raise:
[ol]
[li]Can withdrawals outside of the chargeback threshold either take priority or get somewhat accelerated for users who aren’t at a higher risk of Fraud. [/li][li]Given past withdrawal behaviours, is there scope to reduce any specific policy on length of the withdrawal process to be more competitive with expectations on how fast withdrawals should be. [/li][/ol]
Totally agree especially with number 2. There needs to be some trust rating for players who deposit/withdraw without any issues.
Just casually flexing that you’re withdrawing tens of dollars. Damn, good job!
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most of the times its player extreme stupidity putting wrong information or incomplete among other scams in between they do.
Every legitimate palyer in 99.99% of cases get their money in under 50 business days.
Yeah I haven’t had any issues and I’ve pulled out more than $5000 USD in one transaction.
I have withdrawn twice and although it took some time, as expected, I had no issues at all.
This is one of the things where MA can’t afford to mess up, if anything is wrong, it’s most probably on your end.
But yet casinos that are operating can process withdraws instantly now. Sorry but all the excuses that they use and who ever else uses are actually out of touch with reality. 3 months is what rogue casinos do. Yes this is not a casino but it still has been linked to being like one.
They could easily cut the withdraw times down to 1 week or 7 business days which would be a lot more acceptable in todays climate. Everything is now more instant. MA is still far behind and using the same excuses they used since the start and have not kept there systems upto date. There is probably a more simple explanation as to why they delay for such a long time and that is not just all those checks they have to do but more about the funds in their account - they want to keep the funds as long as they can for the “interest”
It really is not rocket science!
IF MA want to turn a new leave then the first thing they need to do is modernize the withdrawal process and vastly speed up the processing times to modern standards!
It is no surprise that new players can NOT be retained - the moment they hear or find out how long it takes for a withdraw they run a mile! (just like how rogue casinos was like)